Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Monday, 14 September 2009

Angus Steak House - Piccadilly Circus

This steakhouse is close to the exit of the London Underground station of Piccadilly Circus and is one of 2 steakhouses in the area that I saw. Its slightly pricey but the atmosphere is good, and you can easily go there alone since they have smaller tables for 2 that they use for individuals (I don't want to call it for singles because sometimes you are alone in a town that you are visiting and just want to eat nice food).

I ordered the entrecote aka Sirloin of 10 oz, with mashed potatoes and spicy pepper sauce. The presentation was beautiful, and the food came to me within 10 minutes of placing my order. There were also complimentary mini baguettes. I ordered the meat as medium and as you can tell by the colour it was done to perfection. It was so juicy and tender and the potatoes has the most wonderful colour and texture to them.
HOWEVER... as the steak got thicker the meat became rarer, until it was almost like it was still alive. I had eaten almost all of the steak before coming to this part of it and was satisfied with the meal. Therefore I wasn't bothered about sending it back to get re-fired or get a new one. I did however point it out to my waiter, who was kind enough to go take it to the manager and the head chef.

The manager came out personally to apologise and offered me free dessert. For dessert I received strawberry cheese cake and a shot of espresso (worth about £7-9 all together).The dessert was amazing and the espresso was as expected.

My meal came to £22 pounds including a drink so it was slightly expensive but for London and Piccadilly Circus quite reasonable. I recommend this restaurant for all who like big steaks and on any other day without the raw meat I would rate it 4/5 overall.

Food: 4/5
Service: 5/5
Atmosphere: 3/5
Price:3/5

Overall: 3.75/5

Thistle Hotel London Heathrow 1.5/5 *

This is not a hotel that I would recommend if you are travelling into Heathrow and staying overnight and catching a connecting flight the next day. I booked a room at the Thistle because it was the cheapest option at that time, but still cost me £60 for one night. Holiday Inn had a room for £50 but when I went to book it, it was no longer available.

The service at Thistle hotel is terrible. Slow staff who are not service orientated, not enough staff to take care of all the people checking in and the fact that check in time is at 14.30 . This is not good for travellers flying into Heathrow early as I did, around 0800. All I could do was leave my bags in their luggage room and walk around London.

Furthermore, for this price you would expect free Internet and odour free rooms. They charged £5 for 1.5 hours of wireless Internet access and the room smelled of some strange cleaning product. Also, the hotel shuttle was not free, and cost £8 return from arrivals.

However, the only + that I can think off is the free bus from outside the hotel to T5 where the underground runs from Heathrow into London.

For all travellers I'd recommend you to pick another hotel, either the Sheraton or Holiday inn,